Your privacy is our priority

nbajer is a trusted online gaming platform in Bangladesh. We place the highest importance on protecting the personal information of our users. This privacy policy ("Policy") explains how we collect, use, and protect your information.

By using our website or services, you are considered to have agreed to the terms set out in this privacy policy. If you disagree with any part of this policy, we ask that you refrain from using our services.

This policy applies only to the nbajer website and services. We are not responsible in any way for third-party websites or applications.

1 What types of information we collect

When you register and use nbajer services, we may collect the following types of information:

• Identity information: Your full name, date of birth, national identity card number (where required), email address, and mobile number.
• Financial information: Details of the payment methods used for deposits and withdrawals — such as your bKash, Nagad, Rocket, or Upay account number (full account details are not stored).
• Transaction history: Records of deposits, withdrawals, bonus claims, and gaming activity.
• Device and session information: IP address, browser type, operating system, and session duration.
• Cookie and tracking information: Information about your browsing behaviour on our website (see details below).
• Communication information: Information provided when you contact us via live chat or email.

2 How we collect information

We collect your information in the following ways:

• Directly provided information: Information you give us yourself through registration, identity verification, deposit and withdrawal processes, and support channels.
• Automatically collected information: Device and browsing information collected automatically through our server logs and cookies.
• Third-party verification services: Information may be verified with the help of trusted third parties for identity verification and fraud prevention.

3 Purposes for using information

Collected information is used only for the following purposes:

• Creating, managing, and securing accounts.
• Processing deposit and withdrawal transactions.
• Identity verification and age confirmation in compliance with regulatory requirements (for users aged 21 and above).
• Preventing fraud, money laundering, and unauthorised activity.
• Improving our service quality and enhancing the user experience.
• Complying with applicable laws and regulations.
• Providing customer support via live chat and email.
• Sending responsible gaming messages and alerts.

4 Data protection and security measures

nbajer applies industry-standard security measures to keep your personal information safe. Our platform uses SSL encryption, which protects your information from unauthorised third-party access during transmission.

• SSL/TLS encryption: All data transfers are secured with strong encryption.
• Restricted access: Only authorised staff can access information, and only to the extent necessary.
• Regular security reviews: Our systems undergo regular security checks and updates.
• Password hashing: Your password is never stored directly — only a secure hash is kept.
• Suspicious activity monitoring: Immediate action is taken when unusual activity is detected on an account.

However, no transmission of information over the internet is completely risk-free. While we take every precaution, you are also responsible for keeping your account password private and secure.

5 Sharing and disclosure of information

nbajer never sells, rents, or transfers your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment processors: Information required to complete transactions through bKash, Nagad, Rocket, and Upay.
• Identity verification services: Authorised service providers for the KYC process.
• Technical infrastructure partners: Hosting and cloud service providers — only under contractual confidentiality terms.
• Legal obligations: In response to a valid order or request from a competent court or regulatory authority.
• Fraud prevention: Where necessary to prevent unauthorised activity in order to protect users or the platform.

All third-party partners are required to comply with strict confidentiality agreements. They may not use your information beyond the stated purpose.

6 Cookie policy

Cookies are small text files stored on your device that help our website improve your browsing experience. nbajer uses the following types of cookies:

• Essential cookies: For the basic functionality of the website — maintaining login sessions and ensuring security.
• Functional cookies: To remember your preferences and settings — such as language selection.
• Analytics cookies: To understand how users interact with our platform — with the aim of improving services.

Cookies can be disabled by changing your browser settings. However, this may affect some functionality of the website.

7 Data retention period

We retain your information for as long as it is needed to provide our services or to meet legal obligations. Generally:

• Account information: For as long as the account is active, and for a specified period after closure in accordance with applicable law.
• Transaction records: For the period required under financial law.
• Live chat and communication records: For a limited period to maintain the quality of customer support.
• Marketing information: Deleted immediately upon withdrawal of your consent.

Once retention is no longer required, information is securely deleted or anonymised.

8 User rights

You have the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or incomplete information.
• Right to deletion: In certain circumstances, you may request deletion of your information (where there is no legal obligation to retain it).
• Right to object to processing: You may object to your information being used for specific purposes.
• Right to unsubscribe from marketing communications: You may opt out of promotional communications at any time.
• Right to lodge a complaint: If you have a concern about our privacy practices, you may contact us directly.

To exercise these rights, contact our support team via live chat or email.

9 Privacy of minors

nbajer strictly provides services only to individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. If we believe an account belongs to a minor, we will immediately suspend that account and delete the associated information.

If a parent or guardian believes their child has registered on our platform, please contact us immediately.

10 Third-party links and services

Our platform uses software from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and others. These service providers may have their own privacy policies, for which nbajer is not responsible.

When working with bKash, Nagad, Rocket, and Upay for payment processing, only the information necessary to complete the transaction is shared.

11 International data transfers

Our data servers may be located in various countries. Even if your information is stored or processed outside Bangladesh, we ensure it remains protected in accordance with the standards set out in this privacy policy.

For international data transfers, we apply appropriate contractual safeguards to ensure the security of your personal information.

12 Policy changes

nbajer reserves the right to update or amend this privacy policy at any time. For significant changes, we will notify you through the platform. The latest version will always be available on this page.

Continued use of our services after any changes will be taken as your consent to the updated policy.

13 Privacy contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

We make every effort to process any privacy-related request as promptly as possible.